Frequently asked questions
and the matching answers

All about the bike

Can I also do the tour with a gravel bike?

In principle, yes. The gravel bike only has to be shouldered on 4 sections.
Stage 3: from Zwölferhorn to Illingerbergalm
Stage 9: between Almsee and Offensee, Offensee via Fahrnau to Ebensee, Ebensee via Windlegern to the Lahnbath lakes.


Can I ride the tour with a trekking bike/city bike?

Due to the long and steep descents on partly washed-out ground, it is not advisable to ride a trekking bike (tyres and braking system) and definitely not a city bike. Even though large parts of the route run on forest roads and asphalt paths, it is only advisable to use a mountain bike.


Can I ride the tour with a normal mountain bike without a battery?

Of course it is possible. However, please note that the times are calculated with motor assistance.


My bike needs a repair. Where can I find bike repair shops?

Here you will find all the workshops for the bike.

Bike workshops


Where can I find charging points?

In cooperation with Bosch, we have made 400 Fast Chargers available throughout the Salzkammergut. Of course, there are also other charging points. You can find them on the following page.
Compatible with Active Line, Active Line Plus, Cargo Line, Performance Line, Performance Line CX

Charging points


How many batteries do I need? What does battery management mean?

All time and distance figures were calculated on the basis of the individual riding weight (120 kg - respective own weight, backpack, eMTB) and a 500Wh battery.
For a couple, we recommend at least one reserve battery, which is replaced if necessary on the bike with the lowest battery level.


How long will my battery charge last?

Unfortunately, no general statement can be made here, as many points are reflected in the calculation: How old is the battery, how often has it already been charged, with which charger, what temperature does it have, how heavy is the equipment, etc.?

Bosch range calculator

Route/trail condition

Where can I take a break/rest?

The entire route was not designed to take the shortest route, but to the most beautiful places. There are refreshment stops and rest areas everywhere.



What is the difference in path characteristics between asphalt and road?

Asphalt defines the paths around cycle paths or byways. Road, on the other hand, defines a path that runs along a busy car road.


Where can I find out if there are detours?

We try to show all diversions in the different forums as well as possible. Unfortunately, we are dependent on the feedback of all users.
If you are unsure about a possible closure, it is best to ask at one of our Salzkammergut information offices.

Information offices


How are the levels of difficulty defined? What does a black route mean?

Long and/or steep routes or with such route sections.
Route characteristics even more difficult and dangerous than medium-difficulty routes; mountain bike equipment and mountain bike riding technique is obligatory; situation-adapted, anticipatory riding is required.
We have created a table that better represents all classifications.

Before the tour


What are the trail conditions on the route?

The route is 55% on forest roads and goods roads, 44% on asphalt and 1% on trail surfaces.


Is it possible to ride with saddle bags?

We would advise against riding with saddle bags (braking distance or uphill slope) and particularly recommend the use of a suitable bike backpack with back protector and battery compartment.


Is the tour suitable for children?

Basically yes.
The same planning criteria based on physical condition, weight, battery range... should be taken into account.

Before the tour


Can I do the tour in any weather? Where can I find reliable weather data?

In principle, the trails are also passable in the rain. In extreme weather conditions (storms, heavy rain, thunderstorms) we advise against a tour due to the mountain location.



What are the options for finding my way around the tour?

There are 3 possibilities for navigation:

  •     Download GPX on our homepage
  •     Use of OutdoorActive and komoot
  •     Map on a scale of 1:90 000 in conjunction with local signposting

Diversions due to forest damage etc. can be found on our homepage under the respective stage.


Is there a map for the BergeSeen eTrail?

Yes, there is a separate map for the eTrail with the most important information at a scale of 1:90 000.

Order form


GPX data show different results to your information on the homepage?

Due to different calculation systems, the altitude data in some devices and apps are different.

The altitude data in OutdoorActive or on our homepage correspond to the facts.

If you cannot read your GPX data, convert the data into a file that you can use. (KML...)

OutdoorActive 10 stages


Where can I find bus and train timetables?

The best way is to use the app from, which compares the data throughout Austria.

BergeSeen Pass

Where can I get the BergeSeen Pass?

From spring 2021 you can get the BergeSeen Pass at any information office in the Salzkammergut or we will be happy to send you one.

BergeSeen Pass


How does the BergeSeen Pass with SummitLynx work?

You can also track your personal challenge digitally.  Use SummitLynx for this.


Rental/Guided Tours

Where can I rent mountain bikes or e-bikes? What should I look out for when choosing?

For safety reasons we recommend:

  •     retractable seat post
  •     sufficient brake pads
  •     Bosch motor (due to Bosch charging points)
  •     100 mm or more suspension travel front and rear
  •     Fully bike with high battery capacity

You can rent a bike in many rental shops as well as in numerous hotels.

Bike specialists


Are there guided tours?

The advantages of a guided tour, apart from the technical service (plates...), are also the background information about the region that you learn from a guide who knows the area.

Bike specialists


Can I also do the tour alone?

Of course that is possible.
Our partner companies and travel agencies will be happy to help you.


To the offers


How and where can I book luggage transport?

The partners for the BergeSeen eTrail are the two companies Salzkammergut Touristik (for the entire region) and Fuschlsee Tourismus for the eastern Salzkammergut. Please note, this service is always offered with a travel booking with overnight stay.


Is there a taxi service in bad weather?

There are several taxi companies throughout the Salzkammergut. Please find attached a list.
Please give the minimum information when ordering:

  •     how many wheels
  •     wheels dirty
  •     what kind of wheels

Taxi services

Which hashtags should I best use?

Please use the following:

  •     #visitsalzkammergut
  •     #mountain lakes
  •     #summerfreshness


How can I enter the BergeSeen competition and win 2 KTM bikes?

Pick up a BergeSeen Pass at one of the information offices. After stamping the 10 stages, send us the completed BergeSeen Passport. We will send you our unique BergeSeen Trail Bell as a first reward and at the end of the cycling season, all participants will be entered into a draw for a 2-night holiday in a 4* hotel in the Salzkammergut and 2 KTM eBike Fullys (for the holiday and at home).


I've overdone it and need a massage? Where can I find the right offer for relaxation?

Here is a link to the offers in the Salzkammergut.



Which emergency service number is the most important?

Essentially there are 2 numbers:

  •     Mountain rescue 140
  •     Euro emergency 112